Terms of service

Terms & Conditions

Welcome to Indian Art & Craft Ventures. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

These Terms & Conditions apply to all visitors, customers, users, artists, artisans, suppliers, and other parties accessing or using our website and services.

By using our website, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of these Terms & Conditions, please discontinue use of our website.

1. About Our Business

Indian Art & Craft Ventures is engaged in the sourcing, curation, promotion, and sale of Indian art, handicrafts, handmade products, and artisan-created goods.

We work with local artisans, craftspeople, artists, and suppliers across India to bring thoughtfully selected Indian creations to customers and businesses in India and international markets.

Because many of our products are handmade, naturally sourced, or individually crafted, minor variations in colour, texture, dimensions, finish, and appearance may occur. Such variations are considered a natural characteristic of handcrafted products and should not necessarily be considered defects.

2. Products and Services

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate.

However:

Product availability is subject to change.
Handmade products may vary slightly from the images shown on the website.
Colours may appear different depending on your device or screen settings.
Product dimensions and specifications may have minor variations due to the handmade nature of certain products.
We reserve the right to modify, update, replace, or discontinue products or services at any time without prior notice.
We reserve the right to limit the quantity of products available for purchase.

3. Pricing

All prices displayed on the website will be stated in the applicable currency.

For orders within India, prices may be displayed in Indian Rupees (INR).

For international orders, prices, taxes, duties, shipping charges, and other applicable costs may vary depending on the destination and nature of the order.

We reserve the right to change product prices, discounts, promotions, or offers at any time without prior notice.

In the event of an inadvertent pricing or product information error, we reserve the right to cancel or amend the affected order after informing the customer.

4. Orders and Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

After an order is placed, you may receive an order confirmation or acknowledgment. Such confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject, cancel, or limit an order for reasons including, but not limited to:

Product unavailability
Incorrect product or pricing information
Stock discrepancies
Shipping limitations
Payment-related issues
Suspicious, fraudulent, or unauthorized transactions
Incorrect customer or delivery information
Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund Policy.

5. Payment

We may offer various payment methods, including:

Credit and debit cards
UPI
Net banking
Digital payment methods
Cash on Delivery (where available)
Other payment methods made available on the website

Payment options may vary depending on the customer's location, order value, product, and delivery destination.

Additional charges may apply to certain payment methods, including Cash on Delivery, where applicable.

Orders will generally be processed after successful confirmation of payment, subject to product availability and our order acceptance process.

6. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on the website or at the time of purchase.

Delivery timelines may vary depending on:

Product availability
Product preparation or crafting time
Delivery location
Shipping method
Customs procedures
Weather or logistical conditions
Other circumstances beyond our reasonable control

For international shipments, the customer may be responsible for applicable customs duties, import taxes, local taxes, clearance fees, or other charges imposed by the destination country, unless expressly stated otherwise.

Customers are responsible for providing accurate delivery and contact information.

7. Returns, Exchanges and Refunds

Our Returns, Exchanges & Refunds Policy governs the eligibility and process for returning products, requesting exchanges, and receiving refunds.

Certain handcrafted, customized, made-to-order, fragile, or specially sourced products may be subject to specific return or exchange conditions.

Please refer to our Return & Refund Policy for complete information regarding eligibility, timelines, procedures, and exclusions.

8. Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Attempt to gain unauthorized access to our website, systems, or accounts.
Introduce viruses, malware, malicious code, or harmful software.
Interfere with the security or functioning of the website.
Use the website for fraudulent, unlawful, or deceptive purposes.
Copy, scrape, reproduce, or commercially exploit website content without authorization.
Impersonate another person or entity.
Use our website in a manner that could damage our business, reputation, or services.

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

9. Intellectual Property

Unless otherwise stated, all content available on this website, including:

Brand name and logo
Website design and layout
Product descriptions
Photographs and images
Graphics and illustrations
Text and written content
Marketing materials
Original creative content

is owned by or licensed to Indian Art & Craft Ventures and is protected under applicable intellectual property and copyright laws.

No content may be copied, reproduced, modified, distributed, published, displayed, or commercially exploited without prior written permission.

Where products are created by independent artists or artisans, the underlying artistic or intellectual property rights may remain with the respective creator unless otherwise agreed.

10. Artisan and Artist Representation

We make reasonable efforts to accurately represent the origin, craftsmanship, materials, and artistic characteristics of the products we source.

Many products offered through our platform are handmade or artisan-produced. As a result, variations in appearance and finish are expected.

We do not represent that every product will be perfectly identical to another piece or to its product photograph.

Where relevant, product descriptions may identify the craft tradition, region, artisan, artist, material, or production method associated with a product.

11. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment gateways, logistics providers, technology providers, and other service partners.

We may also provide links to third-party websites for convenience.

We are not responsible for the content, availability, security, policies, or practices of third-party websites or services. Your use of such services may be subject to their respective terms and policies.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

13. Limitation of Liability

To the extent permitted under applicable law, Indian Art & Craft Ventures shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of, or inability to use, our website, products, or services.

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including shipping disruptions, natural events, customs delays, technical failures, or other force majeure events.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. International Orders

Customers purchasing products for delivery outside India are responsible for ensuring that the products can legally be imported into the destination country.

International customers may be required to pay customs duties, import taxes, brokerage charges, or other local fees.

Customs regulations vary by country, and Indian Art & Craft Ventures cannot guarantee that every product will be permitted for import into every destination.

15. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions from time to time.

Any updated version will be posted on this website with the revised effective date where applicable.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any disputes arising out of or relating to these Terms & Conditions, our website, products, or services shall be subject to the jurisdiction of the competent courts in Karnataka, India.

17. Contact Us

If you have questions regarding these Terms & Conditions, our products, orders, or services, please contact us through the contact details provided on our website.